Lennox Furnace and Air Conditioner Warranties - Questions and Answers

6 Frequent Questions about Furnace and Air Conditioner Warranties

Lennox Furnace and Air Conditioner Warranties

Our technicians are always answering questions about furnace and air conditioner warranties. Here are six things you should know about your furnace and air conditioner warranty.
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1. Does My Warranty Provide Worry-Free Protection?

All major heating and cooling manufacturers offer warranty and quality care programs intended to offer worry-free protection in the event something goes awry with the furnace or air conditioner. In our opinion, Lennox offers one of the best in the business.

When you purchase a new Lennox furnace or air conditioner the accompanying warranty should help you sleep better at night knowing that you’ll avoid the nightmares of unexpected expenses for parts or repairs down the road.

2. What Does My Lennox Warranty Cover?

When it comes to furnace and air conditioner warranties, not all are created equal! Let’s look at two Lennox gas furnace models, the SLP98V and EL296V. They both have a limited lifetime warranty on their heat exchangers, but the SLP98V offers a 10-year limited warranty on covered components while the EL296V offers a 5-year limited warranty.

Before you purchase a new furnace or air conditioner, we recommend that you look at the entire warranty including the fine print to ensure you know what is covered and for how long.

3. What is a Limited Lifetime Warranty?

A limited lifetime warranty means that a manufacturer will replace parts that break or are found defective during the warranty period. However, usually, the manufacturer will not cover the replacement of parts that are not mentioned in the warranty or are broken or misused by the consumer.

Alternatively, a 10-year or 5-year warranty guarantees parts for the specific period. Once that period has expired, the warranty is no longer valid.

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4. What are the Limitations of Furnace and Air Conditioner Warranties?

In the Lennox examples above, the warranty is void if the covered equipment is removed from the original installation site or is damaged/defective by flood, wind, fire, lightning or mold.

Any repairs by unlicensed technicians involving system components that do not match or meet the specifications recommended by Lennox will also void the warranty. In the case of your furnace or air conditioner, use a licensed TSSA contractor.

5. How do I Ensure I Qualify for my Warranty?

According to Lennox, in order to qualify for your warranty programs, “heating and cooling equipment must be properly installed, serviced and maintained by a licensed professional technician.”

Failure to provide maintenance per Lennox instructions, for example, will void the warranty. When making a warranty claim, you may be asked to provide written documentation of annual and other annual preventive maintenance.

6. What if I Don’t Properly Maintain my Equipment?

Having a warranty is a wonderful thing, but it doesn’t always mean your system will be fully protected in every circumstance.

Most warranties explicitly explain what is required to keep your furnace and air conditioner running at peak efficiency.

Remember, just because you have a warranty does not mean you are fully covered. Failure to properly maintain your equipment will void your warranty, so it’s important to inspect and service your equipment annually using a qualified, insured contractor like Reliable Home Environment.

If you have questions about your furnace or air conditioner warranty, please contact us today.

By John van der Heyden Mar 7, 2017 , , ,